This letter is to let you know how please we were with the professional attitude displayed by Ernesto and Larry during the construction of our fence. We don’t know their last names or their actual relationship with Fox Fence Company, but we feel certain you will know whom we are talking about.
The first indication that we were in good hands happened even before construction started. When Ernesto arrived, we discussed the fact that it appeared some of our neighbor’s sprinkler heads were possibly on our property and may end up inside the fence. In the various discussions that followed, Ernesto handled the situation very diplomatically. He encouraged us to stand up for ourselves. Also, he pointed out to my neighbor that if a mistake had been made, it wasn’t my neighbor’s fault… it was whoever installed the sprinkler system. The way it is now, if there is a problem down the road, by neighbor will be much easier to deal with thanks to Ernesto.
The second event that impressed us was when it was determined that two of the fence posts needed to be moved, after they were already cemented into the ground. The wrong placement was due to the property line being incorrectly marked. Ernesto recognized the situation and immediately started contacting the right people to get things resolved. As a result, Larry showed up. Ernesto and Larry worked together to figure out what to do. It didn’t matter to them why it happened or who was at fault. They just wanted to get it right.
There are probably a lot of companies that can build a fence when the project goes smooth and there are no problems. However, issues will come up in most projects. One thing that sets the good companies apart from the not-so-good ones, is how those issues get handled. Ernesto and Larry demonstrated exactly how it should be done. We are sure schedules were impacted a great deal from what happened here. But through all of this, they never complained to the customer, never argued with the customer and never were disrespectful to the customer. That kind of attitude makes a customer real happy.
Please pass along our thanks to Ernesto and Larry.
I recently purchased a new house and contracted Fox Fence Company to construct a privacy fence around the back yard. I was familiar with Fox Fence Company because of some work they had done for friends in my previous neighborhood, but had never used their services.
Not only did Fox Fence Company need to meet some rather stringent neighborhood architectural guidelines, they had to contend with a challenging piece of property that has many trees, a rolling terrain, rock gardens, and a small creek bed. Tom Volpe and his crew assessed the situation and developed a great plan at a fair and competitive price.
The end result was more than I hoped for! The design looks fabulous and the construction fits the neighborhood covenants and the property. The guys who built the fence really worked hard (in oppressive heat, I might add) to make the design work. They also did a great job of cleaning up after the job was complete.
I would not hesitate to recommend Fox Fence Company for your fencing needs!
We would like to take a moment to thank you for the superb job that was done on our fence. It is straight and well built.
When we started our search to find a fencing company, we were concerned as to which one to pick. After calling from a list of about 20 companies, we picked four to come out and give estimates. Fox Fence impressed us by the quality of their product (we even got to see the board that would be used) and their willingness to take the time to answer all our questions and concerns without seeming rushed. Although all the quotes were very close to each other, the quote from Fox Fence was the second lowest of the four companies. Most importantly of all, we felt comfortable with our selection.
I was fortunate enough to be at home the morning the crew started building the fence. They were friendly and personable. On the humorous side, I had to turn down their offer of free on-the-job fence training after witnessing the effort involved in building a fence. They were able to put up the fence quickly even though they had to cope with the edge of a “mini forest” at the back of our property. They are talented and did a professional job. The members of this crew are definitely an asset to your company and made our experience with Fox Fence complete.
It is increasingly difficult to find companies that do a quality job for a fair price; Fox Fence is one of these.
I just want to take a moment to thank Jason and Fox Fence Company for my fence project. I contacted at least 15 fence companies within metro Atlanta Area, to be honest; you guys were one of the last ones in my list. However, Jason made Fox Fence Company stand out from the list because Jason listens and understands customers. Jason has also shown outstanding professionalism, efficiency, and courtesy in building the fence for my house. The installation & workmanship is awesome. You company is a credit to the fence industry, and Jason’s help is greatly appreciated.
In return, I would like to build Jason a complimentary software to make his estimate work easier and more efficient in order for him to meet with more clients.
I normally don’t write letters to companies praising workmanship because I have yet to be impressed with other companies I’ve hired for various jobs in the past. However, Fox Fence is an exception. I have to admit I had my doubts when my questions went unanswered that were sent via fax, but once your crew showed up as promised and got the job done in one day in the rain, it was pretty dog gone impressive. I have not had a chance to inspect every inch of the fence but from where I was standing everything looked awesome. I am totally thrilled with the workmanship and the employees working with Sammy. Every question I asked was answered either my Sammy or the crew in a very respectful, professional manner, which is a breath of fresh air. Keep up the great work and you will be blessed in many ways. Fox Fence exceeded my expectations and I wanted to let you know how amazing the crew was that installed my fence.
Thank you so much for a job well done and I will surely recommend your company to anyone.
PS. Sammy and the guys were just so dog gone professional and nice. They worked!!! Plain and simple. You just don’t find that anymore.
Hi Rene, Just wanted to pass along to you how pleased I am with the job that the installer did yesterday. The fence repair looks really good, the installer didn’t damage anything (including my tiny pine tree), he did not leave a mess behind and my granddaughter said he was very nice. I was glad to hear that the two “attack cats” left him alone, too 🙂
After such a bad experience with the people who damaged the fence, it was so pleasant to have such a good experience with a very professional company. Thank you all!